Cartersville Auto Repair

301 reviews
(770) 334-3169
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3

Danny was great! Open dialog through the whole process, got me in on short notice. Repairs took a little longer than anticipated, but still timely to get me on the road again. However, 300 miles down the road, my truck got loud and lost power. Turns out 4 of the manifold bolts were not properly tightened and will require warranty work.

Thank you Anthony for the honest feedback. We strive to maintain a very level of integrity are truly apologetic that you are having issues with your Dodge after a repair was performed. We know you have spoken to Danny about how to start a warranty claim already but please let us know if you need any assistance during the warranty process, as we know you are traveling. All the repairs performed at our facility does have a nationwide parts and labor warranty. Please give me a call directly at 678-436-5926 if you need anything. -Chris

- Best Auto Repair Experience
5

Easy to deal with and friendly to talk to.

Thank you Jeremy for the positive feedback as we strive to maintain great customer service. We appreciate you trusting us with your vehicles and will be here for when you need us!

- Best Auto Repair Experience
5

Certified reliable and honest they tell you exactly what’s wrong and how much its gonna cost ( A little bit pricey) and they meet their timing Very good customer service

Thank you Randa for the great feedback as we strive to uphold a high of level customer service! We appreciate you trusting us for your automotive repairs and services and know that automotive services can be costly at times, that's why we do offer financing through Synchrony Bank and even 6-months promotional financing, if that helps. We will be here for when you need us.

- Best Auto Repair Experience
5

The name speaks for itself! Very professional & friendly staff. Comfortable waiting room, the bathroom has soap & lotion...lol, & very reasonable prices! A Big Shout-out to Chris Barron for Everything he did 2 help Me!

Thank you Lakeisha! We appreciate the great review and feedback from your visit. We are here to help when you need us!

- Best Auto Repair Experience
1

They suck

We are sorry that you feel this way towards us. However, we have no records of you using our services. We would love the opportunity to know why you feel this way and what we can improve. Please give us a call to discuss at 678-436-5926. -Chris

- Best Auto Repair Experience
5

Wish I can write whole story but overall happy with car performance. Chris was pretty clear. inspection report was unique and I knew what I needed to get done. Pretty happy and nice job Chris and the technicians

Ramesh, thank you so much for the positive feedback and we are happy you were happy with our service. Thank you for trusting us with your Nissan. Please reach out to us if you need anything!

- Best Auto Repair Experience
5

Great service , and great turn around on getting our vehicle back

Thank you Barrett & Katie! We appreciate you guys for trusting us with your Jeep and giving us the opportunity to serve your automotive needs. We will be here for when you need us!

- Best Auto Repair Experience
5

The guys are helpful, experienced and knowledgeable when it comes to any repair or question. I appreciate that my mechanic wants to inform me of every option prior to my decision what repairs I allow. I highly recommend them.

Thank you for the positive feedback! We are always working on improving our systems and strive to maintain a high level of customer service!

- Best Auto Repair Experience
5

Honesty is what defines this repair shop. This is the only place I will bring my cars to have repairs done. Recently I purchased a 2012 Xterra Pro4 with 140k miles and when I brought it in for an oil change they came back with a list of suggested maintenance. They were very clear the recommendations were based on the mileage and not because of an observation. They went further and suggested I reach out to the deal where I purchased the Xterra and see if they could provide a list of services performed prior to selling the vehicle and this list would hopefully eliminate some of their suggested services.... They didn't need to do this, but it is who they are... Happy customers are their main focus.

John, thank you so much for the positive feedback and for believing in what we stand for. We truly are here for you and your needs. Please let us know if you need anything in the future!

- Best Auto Repair Experience
5

Came in from out of town. From the time we called to the time we left we had outstanding customer service. Turn around time was superior.

Thank you so much for the positive feedback Tanner! We strive to have great customer service and keep you updated during the repair process. Thank you for choosing us and for trusting us with your 4Runner!

- Best Auto Repair Experience
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