Our van broke down on a Saturday afternoon when we were traveling back home to Wisconsin after a vacation. Best Auto was one of the only shops in the area that was open. When got to the shop, the mechanic was able to run a diagnostic test right away. There was a very comfortable waiting room with a TV, WiFi, and complimentary drinks that our family of 6 used while we waited. When the mechanic gave us the unfortunate news that we needed a new transmission and that it would take a few days to repair, the receptionist helped us find a hotel and suggested rental car options. Our van was still under warranty and Best Auto communicated with the warranty company to make sure the repairs were covered. They also worked with a transporting company that we hired to deliver our van back to WI once the repairs were completed. We were very fortunate that our car broke down near Best Auto. Great service, and very helpful, knowledgeable employees!
Thank you so much Stephanie! We appreciate you taking the time to share your automotive experience. It was very unfortunate that your Nissan Quest Transmission had failed, especially traveling home. We are happy our staff was able to help turn your auto visit in to a happy visit. After all, that's what we are here for.
- Best Auto Repair Experience