4

**UPDATE** I may have started off on the wrong foot with these guys here, BUT I must say, the owner, Chris, himself reached out to me and wanted the opportunity to make things right on the repairs on my truck, so I gave him that chance, after all, they say 3rd times a charm, right?! So, not only did Chris do the repairs himself, he has also called back a few weeks later to make sure that everything is still working correctly. I do believe that says alot about character, and shows he, and his staff actually care. So, I will be giving these guys another chance for future repairs, or oil changes on my vehicles. Especially since I know that at least if they make a mistake, as we all do from time to time, they will do their best to correct it!! Thanks Chris!! WORST Auto Repair Experience!!! I have a 4x4 Chevy Siverado on 35's, I went in to have an oil change, and my front driver tire patched, it took them well over 2 hours to do that! Which they said they were going to do a complete vehicle inspection. Which is fine. So after leaving there with my truck, and being gone for about an hour the weights they placed on my wheel came off, now making my truck feel as though I am driving around with 1 square tire of I go over 50mph!! Called them back on mon about fixing it, complete disregard for the way they so called "fixed" my tire. Wanted me to DROP my truck off and leave it with them to fix, umm NO!! It's the only way I have to go! Therefore, took it back in the following wknd, took them another 2 hrs JUST TO BALANCE THE TIRE!! There again, left with the truck, shop is again closed, and again after driving the truck for about 30 minutes it's right back to beating you to death bc again, where they half a** balanced the tire and stacked weights on top of weights, and ect....they have came OFF!!! THEY HAVE BEEN NOTHING BUT RUDE ABOUT FIXING THE PROBLEM!! I would NOT recommend this place to anyone, and I myself will NEVER be going there again, as I said WORST AUTO REPAIR EXPERIENCE EVER!!!!!

Kathy please reach out to us regarding your visit. We are so sorry that this matter has happened. We would like the opportunity to make it right. Please give us a call at 770-334-3169 or call the owner Chris on his direct line at 678-436-5926. Our goal is always to provide the highest quality of service and the best customer care around. We will get your tire fixed ASAP. Thank you for letting us know, and again, so sorry that this has happened.

- Best Auto Repair Experience
5

Honest and reliable service. Always calls before starting any repair. Best Auto Repair Shop in Bartow County.

Hi Richard, we appreciate you sharing your positive comments with us. We are pleased to learn that you were satisfied with the service you received and we are grateful for another opportunity to be of service in the future. Thank you for your recommendation.

- Best Auto Repair Experience
5

I only take my truck to Chris, Highly recommended.

We wouldn't have it any other way!

- Best Auto Repair Experience
5

The team was so helpful in running a full diagnostic before I purchased a new car. They went through each part of the test with me and gave me peace of mind going forward. They worked with my schedule to find the best time to bring the vehicle in and had the inspection completed within the hour, which was bittersweet because their waiting room is so nice. So friendly and helpful! I'll be back for sure!

Elizabeth, thank you for sharing your positive experience. We appreciate you allowing us the opportunity to be of service, and we are pleased to learn that we were able to quickly get your vehicle looked at and provide you with great overall customer experience. Thank you for choosing us and come back anytime and enjoy our waiting room.

- Best Auto Repair Experience
5

My 2008 Ford Fusion gave these guys a really hard time but they managed to figure out what exactly was wrong with it. You guys are truly AMAZING!!! Thank you so much for being Great!!!

Thank you for the five Star review. We appreciate you sharing your positive feedback. Our team prides itself on consistently providing our customers with fast, friendly service and we are pleased to learn that we continue to achieve this goal. It is our pleasure to be of service and we appreciate you. Thank you for choosing us!

- Best Auto Repair Experience
5

These guys are great, always helpful!

Thank you Miranda Bernhardt. We appreciate you.

- Best Auto Repair Experience
5

Awesome crew.. very reasonable prices and took great care of me. Made sure I was confident in my choices and answered all questions.. will definitely be back for future services on my car..

Thanks Amber! We really appreciate your support.

- Best Auto Repair Experience
5

I took my car in to have the air looked at, and they did a free inspection and printed a list of everything my car needed with the quote for each job. Okay, yes, that's pretty standard. The owner, Chris, then took the time to go over the list to help me prioritize repairs, managing to break it down Barney-style without talking down to me, and answered every question clearly. He even went so far as to straight out say that a less-expensive repair was more important than the A/C repair I brought it in for ("If you can only do one repair right now, don't do the [$500] A/C; do the [$250] wheel bearing so you don't have a wreck.")! Also, when a listed repair might have a different price than the one quoted, he told me upfront that it was a possibility and why ("The part you need has 2 hoses; if the part ordered turns out to only have one hose, then the cost may be more to get the right part, but the labor amount will be the same.") I got phone calls throughout the process and felt like I, as a customer, was important, rather than just a way to squeeze money out of someone.

We appreciate you Rachel and trusting us with your automotive needs. Thank you for all your support!

- Best Auto Repair Experience
5

Great service and a welcome environment!

Thank you so much for your review!

- Best Auto Repair Experience
4

Good folks

Thank you Jenny. We appreciate you.

- Best Auto Repair Experience
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