5

Big thanks to the guys for being honest and trustworthy! It's hard moving to a new city and finding a mechanic to trust not to charge for repairs not needed. Thank God we found these guys. Fair pricing for work, great pricing compared to car dealerships. Thanks again Best Auto Repair Experience.

Thank you Stacey! We really appreciate the positive feedback! This makes us very happy. Thank you for believing in us and trusting us with you automotive services!

- Best Auto Repair Experience
5

customer service is outstanding! they diagnosed and fixed my car in a timely fashion. not that you can complain the waiting area is like home and extremely clean with complimentary refreshments while you wait. impressive!! not your ordinary "shop" . if in the unfortunate event you have car problems I highly recommend Best Auto Repair, they'll do thier best to make your day better ! Kim Waters, Cartersville, Ga

Wow Kimberly! Thank you for the positive feedback and for the great review! We always working on improving our customer experience and this makes us very happy you had a great visit. Reach out if you ever need anything!

- Best Auto Repair Experience
2.5

Nice people and good work but TOO expensive. 179.00 for a battery. They took advantage of poor, single mom.

Connie, we appreciate you giving us the opportunity to serve you automotive needs. We understand that automotive repair can be costly at times, that's why we offer financing through Synchrony Bank to help with those unexpected expenses. We were as transparent as possible during the whole process of your visit, and the repairs were authorized by you. Our prices are more than fair for the industry and we will never perform any services/ repairs without prior authorization. After further investigation the Battery for your vehicle is a special fitment and is well under MSRP. We are sorry you feel this way and are here for you if you ever need us. - Chris B.

- Best Auto Repair Experience
5

I greatly value having Best Auto Repair as the place that takes care of my car. Anyone I have ever dealt with there - from the owner, to someone at the desk, to a mechanic, is extremely pleasant and courteous. They are extremely thorough in their overall check of my vehicle. They make recommendations of services but do not use high-pressure or scare tactics, trying to pressure me into having the work done, understanding that sometimes the money is simply not available. I highly, without reservation, recommend their services to anyone who values a trustworthy, high-quality auto repair shop.

Linary, we always enjoy your visit and it's a pleasure speaking with you. We appreciate you adding value and believing in us! Thank you for choosing us for all your automotive needs and for the great feedback!

- Best Auto Repair Experience
5

The only place we trust to take our vehicles. We love it more every time!

Wow! Thank you for the positive feedback and for the great review Tate & Todd! We are here for when you need us.

- Best Auto Repair Experience
1

I don't trust them at all. They wanted to charge me over $2600 for oil leak and a/c leak, including silly fees like a credit card fee. I took it to another mechanic I do trust and he charged me all of $60 and said there's no oil leak, the engines probably burning it, and got my a/c working again. That's a huge difference in price!

Jed Casper, we appreciate your feedback and value your opinion. We would like to know more about how your visit went. I looked over your Repair Order from your recent visit. The documentation is very clear. The technician documented that the engine was covered in engine oil when you first brought the vehicle in and we had to perform an engine cleaning and degreasing, to isolate your engine oil leaks. I see you did authorize that to be performed. After the clean & degrease, the technician found two different oil leaks. One was coming from the Valve Cover Gasket and the other looked to be from the Rear Main Seal. Not sure why another mechanic would inform you that the vehicle doesn't have an oil leak based on what was documented. The Air Conditioning system also had a couple of refrigerant leaks and was very low on charge, causing the A/C System not to operate. One of the refrigerant leaks is from the A/C Compressor and the other from the A/C Schrader fittings. The technician performed a very thorough inspection of the A/C System and found that because of the refrigerant leaks the compressor had come apart internally causing metal contamination in the A/C System to be present. Unfortunately it is unlawful (Federal Law) for us to perform an A/C System recharge with known leaks. We understand that there are always cheaper and riskier options, and some shops/ mechanics are willing to take those risks. However, we want to be as transparent as possible with our services while offering quality auto repair. Basically, we don't want you to have problems after we perform the necessary repairs, evidently costing more money in the long run. The CC Surcharge is a valid charge, backed by Georgia State Laws, because of the cost in processing credit cards. If you pay with Cash, Business Check, Money Order, or Cashiers Check, we do not charge that surcharge. It is completely your right and choice to pay with a credit card and we respect that. We won't always be the cheapest because we back our services with a 36Month/ 36,000 Miles Parts & Labor Warranty, and employee ASE Certified Technicians and stay up-to-date with automotive technical training. We charge a very fair price for our integrity and for our nationwide warranty. I will reach out to you directly to discuss further. I do believe customer feedback is very important and we strive to maintain great customer service. We hope that you will give us the opportunity to discuss why we lost your trust us, how we can earn it back, and what we can do to improve our organization. Thank you, Chris B. - Best Auto Repair Experience business owner.

- Best Auto Repair Experience
5

Excellent service as always!

Thanks Greg! We appreciate your positive feedback!

- Best Auto Repair Experience
5

Great service as always

Thank you Robin & Richard! The pleasure is all ours! We appreciate you choosing us for your automotive services!

- Best Auto Repair Experience
5

Service was thourough I felt confidicoin there decsion. As to what the problem was. .I would highly recommend them to friends. .thxs again. see ya soon

Thank you Al! We appreciate you trusting us with you automotive service. We are here to help when you need us.

- Best Auto Repair Experience
5

Great service. Friendly and helpful staff!

Thank you Lisa & Tom! We appreciate you taking the time to add value to our staff and for the positive review. We strive to maintain great customer care and are here for when you need us.

- Best Auto Repair Experience
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Best Auto Repair Experience (770) 334-3169 For Assistance.