Monthly Archives: April 2018

Build a Trusting Relationship

Something that has been very evident over the years in the automotive industry, is customer’s general thoughts of mechanics and mechanic shops. Most people assume that mechanics are crooks, or that they are going to take advantage of you because of your fear of not knowing. Being uninformed creates doubt, and ultimately leaves you wondering if your vehicle really needs that repair or if that service was really needed? It has been something that every customer fears or at least has thought about. I have personally spent a fair amount of time thinking about this topic, and have come to some general conclusions. It all starts with trust. But how? How do you trust someone when you don’t know them, and are they really telling you the truth? Do they really know what they are talking about? I have been on that side in situations, and can sympathize. It has to do with human interaction, personal character ... read more

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