Articles:

Best Auto Repair Experience & Division of Family and Children Services Partner Up for Local Charity Drive

We are excited to announce Best Auto Repair Experience and Bartow County Division of Family and Children Services have partnered up to help the local kids in need, this holiday season. We are open at Best Auto Repair Experience to accept all donations on behalf of Bartow County DFCS to support our local community. All donations will go towards local kids and families in need of assistance on behalf of the Division of Family and Children Services. Stop by any time during normal business hours to drop donations in the donation drop box, and we will also accept cash donations, check donations, and all major credit card at the front desk. No donation is too small and every donation will help our cause. Thanks for making Cartersville great! A message from Bartow County DFCS Social Services Case Manager Kaitlyn Downs; Thank you so much for wanting to give back to the local community! When children are no longer to be in their parent&r ... read more

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Local Community

“It’s All About the Business” Radio Interview

The Cartersville-Bartow Chamber of Commerce partnered with the local radio station, WBHF 1450AM on a radio series called “It’s All About the Business” sponsored by It’s About Time Boutique, to offer local businesses to the opportunity to be part of the Monday morning radio series. Check out Best Auto Repair Experience in a recent interview with Allan Sanders below. Thank you Cartersville-Bartow Chamber of Commerce, WBHF 1450AM, and Allan Sanders for allowing us to spread the word about Best Auto Repair Experience

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Car Care

Why does ASE Exist? What does the blue seal mean?

What is ASE? ASE, is short for the National Institute for Automotive Service Excellence. ASE is a non-profit organization. Since 1972, ASE has worked to improve the quality of vehicle repair and services by standardize testing and certifying automotive professionals. Why Does ASE Exist? To protect the automotive service consumer, shop owner, and the automotive technician. ASE tests and certifies automotive professionals, so they can offer tangible proof of their technical knowledge It also helps shop owners and consumers better gauge a technician’s level of expertise before contracting the technician’s services. ASE Certification testing means peace of mind for auto service managers, customers. How Does ASE Certification Work? Automotive technicians must have two years of on the job training in addition to passing an ASE test or at least one year of on the job training and a two-year degree in automotive repair, in addition to passin ... read more

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Certification

Rod Run in Pigeon Forge, Tennessee

We will be closing early, this coming Friday, September 14th at 4pm and we will be CLOSED, Saturday, September 15th for a company event. We will return to normal operating hours on Monday September, 17th. Sorry for any inconvenience and for your understanding. We will be in Pigeon Forge, Tennessee for Rod Run, bonding and looking at hot rods. Have a fantastic weekend! ✍️✍️😎 Hopefully we will see you there! -Credit to Andrés Downs for the Photo. It was a great picture buddy. Thank you for what you do

Tips for Getting Your Vehicle Winter Ready

Are you and your vehicle winter ready? Fall is such a great time of the year. It ties the seasons together with a beautiful transition from summer heat to winter cold. As we enjoy the cooler fall air and watch the autumn colors come in, let’s not forget about the colder months to approach. It’s important not to forget about your vehicle too. That’s why we have put together a few tips to help you and your vehicle prepare for the winter weather, and beat the cold. Tip 1. Seasonal Winter Checkup– Have your vehicle service and a complete seasonal check up to insure your vehicle is ready to take on the colder weather. Have your vehicles heat and cooling system checked for proper operation. This will help prevent unexpected failures during the colder season. Tip 2. Stock Up – Stocking up on extra bottled water, energy bars, and blankets in your car can help keep you safe in an emergency situation. Be su ... read more

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Car Care

Why We Do, What We Do

It is very easy in today’s world to get complacent in our thoughts and in our actions. It’s becoming more natural to focus on what we are doing rather than why we are doing it. Why do we do what we do? At BARE, we believe that it is our professional obligation to inform our customers of their vehicle’s overall health, potential safety concerns, and to better explain everyday car care. Please allow us to share an internal example. Why do we perform a vehicle inspection with every oil service? It is not an easy, nor a quick task to perform our safety vehicle inspections. Our technicians undergo extensive internal training to offer this high level of information. It takes an average of about an hour per vehicle inspection, as well as, we do not charge for performing this with our services. Often, we have customers ask “Can you do a quick oil change?” or “I only want the oil change”. Yes, it would be much easier to just do a “quick oil change”. However, we know that without ha ... read more

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People Matter

You’re not just a number, We mean it!

As Best Auto Repair Experience grows and as we add new members to our team, rest assure that our vision for great customer care will not stray. We believe our employees and our customers are our most valuable asset. Training and developing our team into better leaders for the future of automotive will always be a top priority, as well as, establishing a trusting bond between our customers and our team. Do you feel as if you are treated as a person? At BARE, we want to know each and every one of our customers to build a trusting relationship based interactions, personal contact, and great conversation. You will always be able to open up and talk to us about your specific needs. We want you to know that we care about you and will always be here if you need us, even if it just advice. After all, at the end of the day…. aren’t we are all just people? You’re not just a number, We mean it

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People Matter

Build a Trusting Relationship

Something that has been very evident over the years in the automotive industry, is customer’s general thoughts of mechanics and mechanic shops. Most people assume that mechanics are crooks, or that they are going to take advantage of you because of your fear of not knowing. Being uninformed creates doubt, and ultimately leaves you wondering if your vehicle really needs that repair or if that service was really needed? It has been something that every customer fears or at least has thought about. I have personally spent a fair amount of time thinking about this topic, and have come to some general conclusions. It all starts with trust. But how? How do you trust someone when you don’t know them, and are they really telling you the truth? Do they really know what they are talking about? I have been on that side in situations, and can sympathize. It has to do with human interaction, personal character ... read more

Just a Little Patience

One of the most difficult situations in an automotive store is a customer’s concern not duplicated. “We can’t get it to act up.” A recent example for us, a customer brought in a 2007 Chevrolet Silverado 1500 with an intermittent temperature gauge spike to hot, air conditioning is disabled, cooling fans running continuously, and luckily a check engine light. The code was a P0116 ECT circuit high code. (This code indicates a concern with the coolant temperature sensor circuit, with possible causes of a temperature sensor, wiring harness, the computer, or anything concerning this circuit, and of course silly off the wall problems. (Yes it does happen) So, of couse we commit to find the problem. The customer had the concern checked by two other shops before giving us the opportunity. It had a new temperature sensor replaced (two times replaced), the connector for the temperature sensor replaced, and various other cooling system components replaced, to address this issue ... read more

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Shop Diagnostics
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