Google Reviews Rating: 3.9 Stars!

Google Reviews For St. Helens Ford

Name: C. F.
Rating: 5
Review: After getting sucked into a bad deal involving a truck with Nissan of Salem, me and my girlfriend came here from the Oregon Coast to see if there was any way we could get into the right vehicle she wanted and was safe. She had good history with this dealership but we were worried we had screwed it all up. Instead everyone there was happy to see us, listened to us vent about our bad experience, and went out of their way to help us with everything we needed. Three days later we had the Jeep Grand Cherokee she wanted and I was out of the dog house. Our salesman David Garcia, is a great guy. He's mellow, and cares about his customers. It was nice to do business with someone who talks to you as a person and is honest and sincere. It was worth the trip to go there and we're not planning on leaving this company again. If you read this review, ask for David. And a shout out to everyone else there too! 👋
Date: a year ago

Name: Nathan Stecker
Rating: 1
Review: Update:After a bunch of negative feedback St Helens Ford called to offer us the truck at our original agreed upon price.We declined their offer for two reasons. First we did not feel comfortable doing business with them after they were dishonest with us. Second they could not guarantee we would receive a $2750 rebate from Ford that we were eligible for (not entirely their fault, though they claimed to have been working on it for weeks).—Please avoid doing business with St Helens Ford.My wife and I custom ordered a Ford Maverick in October of 2021 and received verbal and written assurance that the vehicle would be sold to us at MSRP when it arrived, and made a $500 deposit for our order.Now 15 months later our Maverick has finally been built and is at the dealership to pick up.BUT St Helens Ford will not honor their word and demanded we pay $5,000 over MSRP to take our vehicle home.We refused to pay over the agreed upon price when we ordered the vehicle and walked away.Unfortunately St Helens Ford is showing themselves to be one of those car dealers that lacks honesty and integrity, please avoid doing business with them.
Date: a year ago

Name: T. Cantiberos
Rating: 5
Review: I never write reviews but this experience definitely deserves a my time. We went to St. Helens Ford to look at this Jeep on a whim and ended up purchasing it the next day. The entire experience was seamless and low stress. We have purchased many vehicles in the past from other dealerships, it’s always completely stressful, the smoke, mirrors and lies, never failed, sitting in the dealership for hours, frustrated. We just had a horrible experience working with another dealership (in Longview) which lead us to St. Helens Ford. EVERYONE from our sales guy Tony to the manager Andrew and William walking us thru the paperwork was so kind, easy going and fun to work with. This is the exact definition of a family owned small town dealership, they really showed they cared about us. They are so much more than a car lot, they have service and detailing as well and make you feel like You are part of their Ford family, they took very good car of us from start to finish and we are so happy with our buying experience. Thank you, Paul, Andrew, William, Tony & Chuck in serviceI ♥️ My Jeep !
Date: 2 years ago

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